Executive Summary: Management in 2028
- The Challenge: “Hallucination” is now “Creative Deviation.” Managing it is a skill.
- New KPI: Return on Compute (RoC) replaces headcount efficiency.
- Protocol: The “Human-in-the-Loop” model evolves into “Human-on-the-Edge.”
As we approach 2028, the novelty of AI has vanished, replaced by the mundane necessity of operationalizing it. The challenge for directors in London and New York is no longer acquisition of technology, but the governance of autonomous output.
From Managers to Orchestrators
In a post-hierarchy enterprise, the role of the middle manager evolves into an “Algorithm Orchestrator.” The primary duty is to define the boundary conditions for autonomous agents. If an AI agent negotiates a contract with a vendor—a standard practice in 2028—the Orchestrator defines the acceptable risk parameters.
The Ethics of Algorithmic Labor
With agents handling sensitive negotiation and HR screening, the “Black Box” problem becomes a liability. European and US regulations now demand “Explainability Audits.” Your AI workforce must not only work; it must be able to testify to its own logic.