Integrations: Google Places + OpenAI + Slack/Teams
Build Steps in n8n
- Schedule Trigger every 6 hours
- Google Places API fetches only new reviews
- Sentiment analysis classifies: positive / negative / neutral
- AI drafts tailored replies: thanks for positive, empathy + solution for negative
- Slack notification with proposed reply and approve button
- API publishes reply after approval
FAQ
Why not auto-publish without review?
Negative reviews may involve sensitive complaints; a wrong automated reply hurts more than silence. Review takes seconds and protects you.